This Privacy Policy explains how rm888 collects, uses, stores, and protects the personal data of Members and visitors to the rm888 platform. We are committed to handling your information responsibly and in accordance with applicable data protection standards.
21+ The rm888 platform is restricted to adults aged 21 and above.
rm888 applies 256-bit SSL encryption across all data transmissions. Your personal and financial information is stored on secured, access-controlled servers. We do not store payment card details on our systems.
rm888 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with essential service providers and where required by law or our regulatory obligations.
You have the right to access, correct, and request deletion of your personal data held by rm888, subject to legal and regulatory retention requirements. Submit requests to our support team at any time.
rm888 is required to collect and retain identity verification data under applicable anti-money laundering (AML) and Know Your Customer (KYC) obligations. This data is handled securely and used only for compliance purposes.
rm888 uses cookies and similar technologies to maintain session state, analyse platform performance, and personalise your experience. You may manage cookie preferences through your browser settings.
rm888 will only send you promotional communications where you have provided consent during registration or subsequently opted in. You may unsubscribe from marketing emails at any time using the link in any email we send.
This Privacy Policy ("Policy") describes how rm888 ("rm888," "we," "us," or "our") collects, processes, stores, and protects personal data in connection with your use of the rm888 online gaming platform at rm888.asia (the "Platform"), including all associated services, products, and support channels.
rm888 is committed to protecting the privacy and security of the personal data of all Members and visitors to the Platform. We process personal data in accordance with applicable data protection legislation and the privacy principles established under international online gaming regulatory frameworks.
By registering an account with rm888 or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform or register an account.
This Policy should be read alongside rm888's Terms & Conditions, which govern the overall use of the Platform.
rm888 operates as the data controller in respect of the personal data collected from Members and visitors through the Platform. As data controller, rm888 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
For data protection enquiries, requests to exercise your rights, or complaints regarding rm888's handling of your personal data, please contact our support team using the contact details provided in Section 15 of this Policy.
When you register an rm888 account, we collect the following information: full legal name, date of birth, email address, telephone number, and any other information you provide during the registration process.
As part of our KYC obligations, rm888 collects and processes identity verification documentation, which may include: copies of government-issued identity documents (e.g., MyKad or passport), proof of address documentation (e.g., utility bills, bank statements), and facial or biometric verification data where required by our verification process.
rm888 collects financial data necessary to process deposits, withdrawals, and comply with AML obligations, including: bank account details, e-wallet identifiers (e.g., Touch 'n Go eWallet, Boost, GrabPay registered phone numbers), transaction records, and deposit and withdrawal history. rm888 does not store full payment card numbers on its systems.
rm888 automatically collects data relating to your use of the Platform, including: game session records, bet history, login timestamps and session duration, device type and operating system, IP address and approximate geographic location, and browser type and version.
Where you contact rm888's support team via live chat, email, or other channels, we retain records of those communications for quality assurance, compliance, and dispute resolution purposes.
rm888 uses cookies and similar tracking technologies to collect data about your Platform interactions. Full details are provided in Section 9 of this Policy.
rm888 uses the personal data we collect for the following purposes:
rm888 processes your personal data on the following legal bases:
rm888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients in the circumstances described below:
rm888 engages third-party service providers to assist in the operation of the Platform, including payment processors, identity verification providers, fraud prevention services, cloud hosting providers, and customer support platform operators. These providers are permitted to process personal data only as instructed by rm888 and in accordance with applicable data protection requirements. rm888 conducts due diligence on all service providers with access to Member personal data.
Where you access third-party games integrated into the rm888 Platform, limited technical data (such as a pseudonymous player identifier and session token) may be transmitted to the game provider to enable game delivery. Full personal identification data is not shared with game providers.
rm888 may disclose personal data to regulatory authorities, law enforcement agencies, or other competent public bodies where required by applicable law, court order, or regulatory obligation. This includes mandatory reporting under applicable AML legislation.
In the event of a merger, acquisition, or sale of all or substantially all of rm888's assets, Member personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
rm888 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations. The following retention principles apply:
Where personal data is no longer required for any retention purpose, rm888 will securely delete or anonymise that data in accordance with our data disposal procedures.
rm888 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:
Despite these measures, no data transmission or storage system is guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials. rm888 will notify affected Members of any data breach that is likely to result in a high risk to their rights and freedoms, in accordance with applicable notification obligations.
rm888 uses cookies and similar technologies (collectively, "cookies") to operate and improve the Platform. The following types of cookies are used:
These cookies are essential for the Platform to function correctly. They maintain your login session, store your language preferences, and enable core Platform features. These cookies cannot be disabled without significantly impairing Platform functionality.
These cookies collect anonymised data about how Members use the Platform, including which pages are visited most frequently and how users navigate between sections. This information is used exclusively to improve Platform performance and the Member experience.
Functional cookies remember your preferences and personalise your experience on the Platform, such as your preferred game lobby view or default deposit method.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Instructions for managing cookies are available in the help documentation of your browser. rm888 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving advertisements on external websites.
Subject to applicable data protection law and any overriding legal or regulatory obligations, you have the following rights in respect of the personal data rm888 holds about you:
To exercise any of these rights, please contact rm888's support team. rm888 will respond to verified requests within 30 days. In certain circumstances, this period may be extended by a further 30 days, with notification provided to you of the extension and the reasons for it.
rm888 will only send you marketing communications — including promotional offers, bonus notifications, and platform updates — where you have provided explicit consent during registration or subsequently opted in through your account settings.
You may withdraw consent to marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email from rm888; or (b) updating your communication preferences in your rm888 account settings; or (c) contacting our support team directly.
Please note that withdrawal of marketing consent does not affect transactional communications, which include account activity notifications, security alerts, and communications necessary for the operation of your rm888 account.
The rm888 Platform is strictly restricted to adults aged 21 years and above. rm888 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under the age of 21, that account will be immediately closed, any associated balance will be forfeited, and all personal data associated with the account will be securely deleted, subject only to any mandatory regulatory retention obligations.
If you are a parent or guardian and believe that a minor has registered an account with rm888, please contact our support team immediately at [email protected].
rm888 may transfer your personal data to third-party service providers or systems located in jurisdictions outside your country of residence. Where such transfers occur, rm888 takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that afforded under applicable data protection law, including through the use of contractual safeguards such as data processing agreements with standard contractual clauses where relevant.
By using the rm888 Platform, you acknowledge that your personal data may be processed in jurisdictions other than your own, subject to the protections described in this Policy.
rm888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform services. The date of the most recent revision will be displayed at the top of this page. Where changes are material, rm888 will provide reasonable advance notice to Members via email or a prominent Platform notice.
Your continued use of the Platform following the effective date of any update to this Policy constitutes your acknowledgement of the revised Policy. If you do not accept any change to this Policy, please cease using the Platform and request account closure.
For questions, requests to exercise your data rights, or complaints regarding rm888's handling of your personal data, please contact our support team:
rm888 aims to acknowledge all data rights requests within 5 business days and to provide a substantive response within 30 days. If you are not satisfied with rm888's response to a data protection complaint, you may have the right to escalate your complaint to the applicable data protection supervisory authority in your jurisdiction.
This Privacy Policy was last updated in June 2026. The current version will always be available at rm888.asia/privacy-policy.
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